A Little Light is concerned about your privacy issues. The purpose of this Privacy Policy is to advise you of what types of information we might collect from you, how we manage and use that information, and how you can contact us about the information we hold concerning you to make any corrections.

Collection

At A Little Light, we may collect the following information from our users. The first is statistical information, through traffic monitoring software. This information is anonymous. We cannot and we do not make any attempt to personally identify the users and visitors of our website.

The second type of information we collect is personal information. Personal information is information from which you can be identified, and includes information such as your name, postal address, credit card details, contact number, e-mail and order details. From time to time, you may also wish to provide us feedback about our products or website.

We usually only collect personal information directly from you. We only collect information via opt-in forms, by direct telephone contact, by the order form on our website or when you provide us with information through e-mail (for example, through you providing us with feedback). Payment information is collected off-line, and is not kept on file after payment is received.

Use and Disclosure

The statistical information that we may collect is generally used only to monitor and establish usage patterns for our website. We might use this information to gauge the effectiveness of our website, helping us improve our services.

We will only collect personal information where it is needed and directly related to the functions and activities of A Little Light. Usually, the personal information we collect will enable us to:

• confirm your order for goods placed through our website;
• deliver the goods ordered;
• e-mail you about our monthly specials (but only if you choose to register for this service); and
• better understand our users so that we can continue to improve our services for them.

Any feedback on our products or website received from you will only be used to improve our goods and services. If we wish to use your feedback for any other purpose, we will ask your permission first. You may decline to give us permission or give us permission and request anonymity.

Situations may arise where we need to disclose your personal information to third parties. This may be in the course of providing a service you have requested (for example, having your goods delivered) or because we are required by law to do so. We will not otherwise disclose, give, sell or license the use of your personal information for any other purpose.

Security

Information collected (both statistical and personal) is kept in A Little Light's password-protected database. The database also sits behind a firewall. The number of our staff who have access to our database is limited to what is required for A Little Light to carry out its functions and activities. We will use our best efforts to protect your personal information, but we caution your use in the following situations:

• If you are accessing our website from a computer that may be used by many people, make sure you close your browser window once you have finished with our site. Keeping the session open may result in someone else being able to access your personal information.

Access and Correction

If we hold personal information about you, we will endeavour to make sure that the information is accurate and up-to-date. You may request a copy of your personal information to confirm its accuracy for yourself. You can make requests and corrections by writing to us and providing the following details:

• Your name and address;
• Your contact phone number;
• Your e-mail address (if applicable);
• Details of any previous purchases you have made from us; and
• Details of the correction to be made.

Our mailing address is:

A Little Light

1 Vernon Street

Blackburn South

Victoria 3130

We will send you a hard copy of the information that we have relating to you. We will then work with you to correct any errors in that information.

Changes to this Policy

If this privacy policy changes, we will draw your attention to the new policy through the home page of our website.

Suggestions, Concerns, Complaints

Please contact us about any suggestions, concerns or complaints that you may have regarding this privacy policy.

Contacting us

If you have any questions or would like to provide feedback or complaints please Contact Us